Returns & Exchanges
Thank you for shopping with us. We hope that you are delighted with every order you receive from Risque21.com, but if you are not perfectly satisfied with your items, you have 30 days to return them to us for a refund.
- Note: we reserve the right to reject orders from individuals who make excessive returns.
- Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
- Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
At this time Risque21.com is unable to except exchange requests. Please request a return and create a new order for the replacement item.
All items should be returned new, unused and with all Risque21 tags still attached. Any items that are returned to us in a damaged, soiled or otherwise altered and less than perfect condition may not be accepted and may be sent back to the customer.
Jewelry & Accessories: Please handle all accessories with care and ensure that the returns tag remains attached if you decide not to keep your items. Jewelry items should show no signs of wear.
Items are classified as faulty if they are received damaged or if a manufacturing fault occurs within 30 days of purchase. Damage due to wear and tear or as a result of invalid cleaning methods not depicted on the care label, are not considered faulty.
Every effort has been made to ensure the colours of each product are displayed as accurately as possible. However, as computer models and screens may vary, we cannot guarantee that your monitor’s display of colour is completely accurate.
Items must be returned to us at our warehouse address within 30 days of delivery. Returns received after this time may be accepted at the discretion of Risque21.com but can only be refunded as store credit. Please ensure that all returns are sent back in the original packaging provided and with returns tags still attached. All Risque21.com orders should be returned to the address below:
P.O. BOX 43322
Charlotte, N.C. 28215
You will be notified by email once your return has been received and processed by a member of our team. Please note Risque21.com does not refund customs duties, shipping costs or international sales tax.