Welcome to our FAQ page. We've listened to your feedback and made it easy to find the information you're looking for.
Shipping & Returns
When will my order be shipped? When will it arrive?
If your order was placed Monday thru Thursday it will be shipped the same day or the day after. If your order was placed on Friday prior to 3:00pm EST, the order may be shipped the same day, if not it will be shipped on Monday. You will receive an e-mail confirmation once your order has shipped. Prior to checking out, you will see several estimated arrival dates, depending on the type of shipping you select.
What's the status of my order? How do I track my order?
Once you have placed an order, you can check on its status at any time under your account. Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.
How do I know that my order has been shipped?
When your order has been shipped, we will send you another e-mail with your tracking number and a link to where you can track it online.
Orders & Payments
Will my credit card be charged immediately?
Your credit card will be charged at the time your order is placed. If any adjustment or cancellation takes place against your order, a refund will be issued immediately. Please note that we work to process your order as quickly as possible so it may not always be possible to cancel your order. If a cancellation is needed please email us asap and we will do our best to complete your cancellation for you. Click here to email us now.
How do I change or cancel an order?
If for any reason you would like to change or cancel your order, please contact customer service as soon as possible. We will make every effort to accommodate your request. However, keep in mind our system is designed to fulfill orders as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process. Click here to email us now.
What are my payment options?
We accept Visa, Mastercard, American Express and PayPal.
Why should I become a registered user?
You won't have to re-enter your credit card, shipping or billing information; when you place an order they will be filled in automatically. Also, registering makes gift giving simple. Your family and friends' information can be saved in your Address Book, so you avoid typing in their information each time you send a gift. Click here to register now.
Why did you call or e-mail me to verify my order?
For your own security and protection, if in the normal course of fraud control we find something suspicious regarding your order, we will call or e-mail you to verify your information.
Can you tell me when new products or special promotions are announced?
Yes. Simply register with us and you will be eligible to receive e-mail updates on new products, sales, events and other special announcements. Click here to get started.
Are purchases on this website really tax free?
Yes, we do not collect tax.
Do you ship to PO boxes or APO/FPO addresses?
For security reasons, we do not currently ship to P.O. boxes or APO/FPO addresses.
What's the difference between "Order Date" and "Ship Date"?
On our websites, "Order Date" and "Ship Date" are not the same. For example, if you place an order on Friday at 11:00pm EST, your package will not ship until after the weekend. When you place an order, you'll see an "Estimated Ship Date" on the order page. If you opted for 2nd Day Shipping, you will receive your package two days after it ships. In some cases this does not necessarily mean two days after you placed the order. Although most orders are shipped the same or next day, please take weekends and holidays into account when considering the shipping date.
What is your return policy?
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. Risque21.com will issue a refund within 30 days of purchase in the form and amount tendered for the original transaction. All returns must be in their original condition with receipt and tags attached. Merchandise received after 30 days will only be accepted at our discretion for an online store credit. We will only refund shipping charges if we sent the wrong item or the item sent was defective. We do not accept returns on products that were not purchased via this website. Please use the most economical shipping method for your return. Due to security constraints, we cannot reimburse you for an amount greater than your purchase amount. We currently don't offer exchanges.
Where do I ship my return?
Returns and exchanges must be mailed to the address below. Risque21 P.O. BOX 43322 Charlotte, N.C. 28215
How should I ship my return?
Pack and seal your box securely, in the original package if possible. You should ship your return with a carrier who will provide your package with a tracking number to ensure that your package does not get lost. Packages must be returned prepaid. We do not accept COD.
When will my credit card be refunded?
Once your package has been received, your refund will be processed within 5-7 business days. If there is a refund due, a credit will be issued in the original form of payment. The credit may not show up until your credit card's next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
My order says it was delivered but I never received it.
Please contact your local post office to determine if they are holding the package for you. We also recommend checking with your neighbors to verify it was not delivered to them while you were out. If you are still unable to locate your package, please email us and our Customer Care team will promptly assist you. Click here to email us now.
Where can I get the receipt of my purchase?
We will always send you an email confirmation of the purchase made, which will serve as a receipt. However, if you do not have the email you can also go to My Accounts and view the details of your order.
Is my personal and credit card information safe on your website?
Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.